Refund policy

Returns are accepted ONLY within 14 DAYS of when we shipped your order. Please ensure you place your return request within this timeframe. 

ALL PERSONALIZED OR CUSTOMIZED ITEMS ARE NON REFUNDABLE.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempted from being returned. Perishable goods such as food, flowers or any other perishable items cannot be returned or refunded. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Personalized Items
Gift cards
Some health and personal care items
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Returns are only available for customers WITHIN NEW ZEALAND.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you still has not received your refund, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at diseniocolorido@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Please inspect your ordered items upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can investigate and solve it. 

Shipping
To return your product, you should mail your product to: diseniocolorido@gmail.com, DISENIO COLORIDO, 4 Davidson Crescent Hornby, Christchurch New Zealand 8042

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Unfortunately we are unable to make refunds for a change of mind.